Our normal working hours are 8:30 AM to 5:00 PM, Central Time. Customer Service Representatives, Underwriters, Business Development Representatives, and our staff of in-house Claims Attorneys and Claims Specialists can always be reached by calling our regular telephone number:
PPM understands that coverage concerns may, on occasion, arise after normal working hours. After-hours calls are handled through our voicemail system. When you call after-hours listen carefully to the options available for emergency and non-emergency calls. Emergency callers will be able to leave a detailed voicemail and an appropriate PPM representative will be paged to return your call as soon as possible. Non-emergency callers will be able to leave a detailed voicemail message in the PPM general mailbox or for a specific PPM representative and receive a call back during normal office hours.
Please note that insurance coverage cannot be bound or changed through voice mail, email, fax or online via this website. New coverage and coverage changes are not effective until confirmed directly by PPM's underwriting department.
Please feel free to use the form below to contact us with any comments or non-emergency questions.